Please note that our datacenter are state-of-the-art boasts of the very best HVAC architecture, cutting-edge networking switches and of
latest hardware around.
I would request you to follow the steps mentioned below immediately to avoid future occurrences.
Use any standard anti-virus software like Norton, Kaspersky, McAfee and scan your local machine. Make sure that your local machine is not infected from any viruses or malwares. Also, ensure your computer is not having any keyloggers or spyware.
(http://en.wikipedia.org/wiki/Keystroke_logging)
Reset the main cPanel password. The password should contain numbers, alphabets, special characters like '@,$,%' etc. The length of the new password should not be below 6 characters. Do not store passwords in your local machine. Especially in FTP clients and Browsers. If you want to store the password, store it as a hard copy(for example, print the password in a piece of paper and keep it with you) (use http://strongpasswordgenerator.com to generate passwords).
Login to cPanel and reset the password of email accounts and FTP accounts. The password you use should satisfy the condition mentioned above. (use http://strongpasswordgenerator.com to generate passwords)
Use File manager or login to server via ssh and remove all un-wanted files from the server.
You can also download your website files using any FTP client like FileZilla and scan those files using anti-virus software to check whether the website files are infected with any malicious codes or not. After cleaning all files, upload them to the server.
if you are still facing the issue Click here to raise a ticket to our Support Team
